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(from 3P Naturals)
Dear Valued Customer,
In order to continue offering the safe and high-quality products our customers have come to know and trust, we have made the difficult decision to discontinue our duck meals effective immediately.
Because our products are intended to be consumed raw, the microbiological standards set in our Quality Management Program are stricter than what is required for human-grade criteria.
At this time, our duck supplier meets the criteria for human food that is intended to be cooked but cannot provide a guarantee the duck will meet our criteria. For this reason, we have made the difficult decision to discontinue offering duck products.
We hope you understand that we continually monitor all of our products, conducting appropriate testing, and make these hard choices with the best interest of your pets in mind.
We apologize for any inconvenience caused by this decision and appreciate your understanding.
The free shipping rules mentioned above are general guidelines, please refer to the delivery map above for full information on shipping rates to specific postal codes in Metro Vancouver. You can also download a PDF version of the delivery map. Currently all deliveries will take place Monday to Friday from 4:00pm to 8:30pm. Special arrangements can be made if these times are inconvenient. Our current schedule is as follows: Maple Ridge through to Vancouver, Mondays, Wednesdays and Fridays. Mission through to White Rock, Richmond on Tuesday and Thursdays.
At this time we can only ship dry goods (i.e. Dehydrated Foods & Supplements). Due to the high cost of shipping, it is advisable to ensure your order is a minimum of $100.00 to justify the shipping expense. The cost of shipping will be your responsibility, but we will find the most economical method, depending on weight and your location. Canada Post minimum for small parcels is $9.00. Paypal invoices will be issued if we do not have your credit information on file.
Sorry we are unable to ship outside Canada at this time.
Due to the nature of our products please contact us for clarification and or pre-authorization of returnable goods. Restocking charges may apply, and we are not able to resell frozen goods.