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All meat used in Natural Instincts products is human grade and non-medicated. Most is free range and some certified organic or wild. Organ meat (heart & liver) is included in all varieties except Wild Salmon. Kidney is also included in Beef and Elk. Chicken, Turkey, Rabbit and Wild Salmon include ground bone as they are made using the whole animal or a combination of all or some of whole animal, meat, bone and carcasses.
All products are 100% raw and contain no artificial preservatives, fillers, added water, colourants or bone meal.
The free shipping rules mentioned above are general guidelines, please refer to the delivery map above for full information on shipping rates to specific postal codes in Metro Vancouver. You can also download a PDF version of the delivery map. Currently all deliveries will take place Monday to Friday from 4:00pm to 8:30pm. Special arrangements can be made if these times are inconvenient. Our current schedule is as follows: Maple Ridge through to Vancouver, Mondays, Wednesdays and Fridays. Mission through to White Rock, Richmond on Tuesday and Thursdays.
At this time we can only ship dry goods (i.e. Dehydrated Foods & Supplements). Due to the high cost of shipping, it is advisable to ensure your order is a minimum of $100.00 to justify the shipping expense. The cost of shipping will be your responsibility, but we will find the most economical method, depending on weight and your location. Canada Post minimum for small parcels is $9.00. Paypal invoices will be issued if we do not have your credit information on file.
Sorry we are unable to ship outside Canada at this time.
Due to the nature of our products please contact us for clarification and or pre-authorization of returnable goods. Restocking charges may apply, and we are not able to resell frozen goods.